Primrose Hill Online Flower Delivery Terms & Customer Guidelines

E-Commerce Terms and Conditions – Florist Primrose Hill

Terms and Conditions for Online Flower Delivery – Florist Primrose Hill

These Terms and Conditions relate to all online flower orders placed with Florist Primrose Hill for delivery across Primrose Hill and surrounding areas. Please read them carefully as they set out your rights and obligations when using our online flower delivery service. By placing an order via our website, you accept these Terms and Conditions in full.

1. Definitions

In these Terms and Conditions:

"We", "us", or "our" refers to Florist Primrose Hill.
"You" or "your" refers to the customer ordering flowers through our website.
"Products" means floral products and related items available for purchase online.
"Service" means the online flower delivery service provided.

2. Areas of Coverage

Our online flower delivery service is available for customers located within Primrose Hill and its surrounding areas. By placing an order, you confirm that the delivery address falls within our delivery zones as specified during the checkout process. If you are unsure whether we deliver to your area, please consult the relevant section during checkout for confirmation before completing your purchase.

3. The Order Process

To buy flowers online with Florist Primrose Hill, follow these steps:

Browse and select your preferred floral arrangements or items.
Add items to the virtual basket and proceed to checkout.
Provide accurate recipient and delivery details, payment information, and any special instructions.
Confirm and place your order. After ordering, you will receive an order confirmation by our automated system acknowledging receipt of your order.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order in accordance with these terms.

4. Product Substitution and Availability

While we make every effort to supply floral products as depicted on our website, fresh flower availability is subject to seasonal and daily variations. In cases where a particular flower, colour, or item is unavailable, we reserve the right to substitute similar items of equal or greater value, preserving the style and appearance of your chosen arrangement.

If the main flower type is not available and a significant substitution would be necessary, we will attempt to contact you using the details provided at checkout. If we cannot reach you promptly, we will use our professional judgment to proceed in line with your selected arrangement.

5. Prices and Payment

All prices on the website are shown in pounds sterling (GBP) and are inclusive of VAT unless otherwise stated. The price of the products and applicable delivery charges will be as quoted on our website at the time you submit your order, except in the case of obvious error.

Payment may be made using the methods specified at checkout, which may include debit cards, credit cards, and other secure online payment platforms. Full payment must be made at the time the order is placed, and we are not obliged to deliver any products until we have received cleared funds in full.

Occasionally, pricing errors may occur. If a product is listed at an incorrect price, we reserve the right to refuse or cancel orders placed at the incorrect price, regardless of whether the order has been confirmed. If your payment has already been processed, we will issue a refund for the value you have paid.

6. Delivery Policy

Flower delivery is available throughout Primrose Hill and surrounding areas as described in our delivery information during checkout. We will endeavour to deliver on the requested date, but exact timing cannot be guaranteed. Next-day or same-day delivery may be available but is subject to order cut-off times and product availability.

Our contracted couriers or in-house drivers will hand-deliver orders where possible. If the recipient is unavailable at the time of delivery, we may:

Leave the order with a neighbour or in a safe place, if instructed or if deemed suitable.
Attempt redelivery at a later time, subject to availability.
Contact the recipient to arrange an alternative delivery time.

While we strive to follow special delivery instructions, this may not always be possible due to logistical or safety reasons.

You are responsible for providing accurate delivery information, including the full address, postcode, and recipient’s contact phone number. We cannot accept liability for failed deliveries due to incorrect or incomplete information provided by you.

7. Cancellations and Amendments

If you wish to cancel or amend your order, please notify us as soon as possible after placing the order. Cancellations or changes can usually be accepted up to 24 hours before the requested delivery date.

Fresh flowers are perishable and may be prepared or dispatched soon after an order is placed. Orders that have already been prepared or dispatched cannot usually be cancelled or changed. If you request a cancellation and your order has not been prepared or dispatched, we will issue a full refund.

To amend your order details, such as delivery address or message card, contact us promptly. We will make every effort to accommodate changes, provided your flowers have not already been prepared or dispatched.

8. Returns and Refunds

Due to the perishable nature of fresh flowers, returns are generally not possible. However, if you are not satisfied with your order due to damage or quality issues, contact us within 24 hours of delivery. Please supply photos and a description of the issue. At our discretion, we may offer a replacement, credit, or refund in appropriate cases.

Refunds will be issued to the original payment method. Please allow a reasonable time for the process to be completed following agreement.

9. Customer Responsibilities

You warrant that:

All details you provide for the purpose of ordering products are accurate and up to date.
You have authority to use the payment method selected.
Any card messages or content submitted comply with applicable laws and are not offensive.

We reserve the right to refrain from sending messages or content that, in our view, breach these requirements.

10. Liability

We will supply the products to you using reasonable care and skill. However, our liability to you in connection with any order will be limited to the value of that order. To the extent permitted by law, we are not liable for:

Indirect or consequential loss or damage.
Any delay or failure in performance due to events beyond our reasonable control (including, but not limited to, adverse weather, accidents, or unforeseen circumstances affecting delivery).
Products once delivered to your specified address (including if left with someone other than the intended recipient or in a designated safe place).

Nothing in these terms limits liability for death or personal injury resulting from our negligence or for fraud.

Your statutory rights are not affected by these terms.

11. Intellectual Property

All content on our website (including text, images, and designs) is owned or licensed by us. You may not use, copy, reproduce, or otherwise exploit any part of our website or materials for commercial purposes without our consent.

12. Data Protection and Privacy

We are committed to protecting your personal data in compliance with UK data protection laws. Personal information provided during the order process will only be used for order fulfilment and our own marketing purposes if you have given consent. We do not share your information with third parties except as necessary to deliver your order or as required by law.

13. Governing Law and Jurisdiction

These Terms and Conditions and any dispute arising out of or connected with your online flower order from Florist Primrose Hill shall be governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claim relating to these Terms and Conditions.

If any provision of these terms is found to be invalid or unenforceable by a court, it will not affect the validity of the remaining provisions.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in law, our business practices, or for operational reasons. Any updates will be posted on our website, and your continued use of the online service after such changes constitutes acceptance of the new terms. Please review the terms regularly for updates.

15. General

These terms constitute the entire agreement between you and Florist Primrose Hill regarding online flower orders and supersede any prior agreements or understandings.

If you have queries about these Terms and Conditions or require clarification, please refer to the details on our website for further information.

These Terms and Conditions apply to all customers placing online flower delivery orders with Florist Primrose Hill in Primrose Hill and surrounding areas.