Returns, Refunds & Fresh Flowers Guarantee in Primrose Hill
Our Commitment to Fresh Flowers in Primrose Hill
At Florist Primrose Hill, we believe every bouquet and arrangement should arrive in perfect condition, radiating fresh beauty and fragrance. As a trusted local florist proudly serving Primrose Hill households and businesses, we strive to ensure your complete satisfaction with every order. Our returns and complaints process is designed to be straightforward, fair, and responsive, prioritising your peace of mind.
Damaged-on-Arrival Policy
Our dedicated team carefully hand-packs all flowers to preserve their pristine appearance during transit. However, if your flowers have been damaged on arrival or have any issues compromising their freshness, please notify us as soon as possible—preferably within 24 hours of receipt. This enables us to promptly assess the situation and provide a swift resolution, be it a refund or a replacement.
Freshness Window and Flower Guarantee
We are proud to offer a local fresh flowers guarantee to every Primrose Hill customer. Our flowers are sourced daily and arranged with utmost care, ensuring they reach you at their vibrant best. We guarantee the freshness of our flowers for at least five days from the date of delivery, provided they are cared for according to our simple guidelines (such as regular water changes and keeping arrangements away from direct heat sources). Should your flowers show signs of premature wilting or do not meet our freshness standard within this window, let us know so we can address the issue.
Refunds and Replacement Options
Your satisfaction is important to us. In cases where flowers are damaged or do not meet our freshness promise, we are happy to offer you several options for resolution:
- Replacement: We can send a new bouquet or arrangement of similar value and style at the earliest possible date.
- Refund: If a replacement is not suitable, we will process a refund using your original method of payment.
The choice between refund or replacement will be yours. To expedite the process, we may ask you to provide a photo of the flowers upon delivery and a brief description of the issue.
How to Make a Complaint
We aim to resolve all complaints with care and timeliness. Should you have any concerns about your flower order, our products, or your experience with Florist Primrose Hill, please contact us promptly. Our team will review your feedback, investigate any problems, and respond as soon as possible with a proposed solution. We evaluate every case individually and treat all customer communications respectfully and confidentially.
Trusted by Primrose Hill Community
Florist Primrose Hill has earned a reputation as a reliable florist for both personal and corporate floral needs in the local area. We are committed to maintaining our service excellence and fresh flowers guarantee for every customer, every time. Your trust is invaluable to us, and we thank you for choosing your neighbourhood florist for life's most special moments and everyday occasions alike.
